Terms & Conditions
Terms & Conditions

Please read through our terms and conditions when using our services.

Please read through our terms and conditions when using our services.

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All quotations are based on a non-intrusive survey of the property and, as such, it is assumed that any existing systems that we connect to are in good condition and in working order. Should we find, during the works, any faults with the existing systems we reserve the right to make a charge to correct the same. Should the Client fail to mention any relevant facts relating to the existing installation we reserve the right to make a charge for correcting the same.

Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, etc. due to disturbance caused by the proposed works.

Any dismantling, clearing and re-instatement of any fitted cupboards, etc. to permit the proposed works to proceed will be charged at extra cost unless specified.

If, during the execution of the proposed works it is necessary to gain access into floors below fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed for unless specified. For floors covered with thermoplastic tiles, vinyl sheet covering cork tiles or laminate flooring, no allowance has been made for re-instatement unless specified.

During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services. This will be advised and communicated in good time to the Client and the period of isolation will be as short as possible.

Whilst all formed during the execution of the proposed works will be made good on completion, no allowance has been made for re-instatement of decorations. We do not guarantee to match existing brickwork where boiler flue terminals have been removed and/or making good is required.

No allowance is made for casing in of pipework or painting/decorating of the new works unless specified.

It has been assumed that unrestricted access to all relevant parts of the property will be afforded to us during the works. Any delays caused by restricted access not notified at the time of survey may be subject to an extra charge and/or delay in completion.

Where other trades are involved in the works and these trades are not under our control any delays that may be caused to our progress by these trades may be subject to an extra charge and/or delay in completion.

Unless specified the works will be carried out in one continuous visit. Extra visits at the request of the Client or caused by circumstances beyond our control will be subject to a surcharge and may affect the completion date.

Ownership of any materials supplied, whether fixed or unfixed, shall not pass to the Client until payment in full has been received for said material. We reserve the right to take whatever legal action may be necessary to secure payment for the works carried out and materials supplied either fixed or unfixed.

No allowance has been made for out-of-hours working unless specified or to suit our own requirements.

All dates or times given for the start of or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied, however, due to unforeseen circumstances i.e. emergency callouts, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet Client’s timescales.

The boiler itself will be registered by us, and guaranteed by the manufacturer. The manufacturer’s guarantee will depend upon the manufacturer and model of the boiler. The validity of the manufacturer’s guarantee will be subject to the boiler being serviced every 12 months by a gas safe registered engineer.

The price we quote does not include the cost of removing any dangerous waste materials, such as asbestos, that we could not reasonably identify when we gave you your quote. You can call a specialist contractor to remove these dangerous materials or we may be able to arrange for them to be removed at an extra cost. When asbestos removal is organised by the Client, the Client will need to produce a ‘clean air’ certificate, which will be supplied by an asbestos removal company, before we can continue to work at the property.

If you are a tenant, you will need your landlord’s permission before you can allow us to start the work, and we may need you to give us evidence that you have got this permission. If we carry out work at the landlord’s property and you have not got permission or have given us false or inaccurate information, we reserve the right to take whatever legal action may be necessary to secure payment for the works carried out, which may result in you compensating us for any losses we suffer because of your failure to get your landlord’s permission.

If your property is a listed building, it is your responsibility to make sure that you get any permission you need before we start the work, and we will need evidence from you that you have got this permission. If you do not get the permission you need, you may be prosecuted in the criminal courts. We will not be able to start any work if you have not got the appropriate planning permission or if you are unable to give us evidence that you have this permission. If we carry out work at your property and you have given us false or inaccurate information, you will compensate us for any losses we suffer because of your failure to get the permission you needed, which may include court fines and penalties.

All Power flushing is undertaken by the customer with the understanding it is not guaranteed to clear all blockages and is not guaranteed to work, It is assumed that the existing system is in good condition and working order before any Power-flushing machine is connected. Whilst all reasonable care will be taken, no responsibility can be taken by the company for any faults or failures that may occur to existing pipework, fittings, equipment etc due to the use of the connected Power-flushing machine.